Never before have faceless online critics had so much power over the success or failure of restaurants. A chef can be on their game 99% of the time, but one mistake with one disgruntled customer, and they’re facing an uphill battle to get diners back through the doors. In “Say It To My Face,” restaurants and critics meet face-to-face, for the first time, to air grievances.

With the mentorship of chef co-hosts, Andrew Gruel and Anthony Dispensa, each owner and chef will make-over their restaurant. From the menu, to the décor and staffing – they will look to elevate their business in hopes that their toughest online critics will change their reviews, while helping to encourage new customers to come through the door.